Frequently Asked Questions
▾ Areas Serviced?
We routinely provide veterinary services to the Mornington Peninsula, Cranbourne and West Gippsland areas. We aim to group calls in a specific area, to save clients call out charges. We can provide veterinary services to other areas on a need basis, however travel charges will vary.
▾ Do you provide emergency services?
Yes we provide emergency services to any client that we have seen in the previous 24 months. If you have not used the clinic before we will provide veterinary services, however previous clients will take priority.
▾ Can I buy sedation to sedate my horse for clipping, the farrier or dental work?
We will need to be present for all clipping and farriery work. The reason for this is when we sedate a horse we take responsibility for all people involved in managing the horse from the point of sedation on. We therefore need to be present during any procedure to ensure everyones safety. Also if an adverse drug event were to happen we would be help responsible and need to be administer the drug ourselves.
We do not sedate for any procedures such as dentistry as we provide this service ourselves. Also legally when we sedate for another provider, we then become liable for their work. If there was a negative outcome after their work we become liable. For this reason we can no longer provide sedation for dental procedures.
▾ Can I buy Bute, or antibiotics at the office?
It is a legal requirement for us to have a valid reason to supply any medications. Many medications are classified S4 medications. They require an examination before dispensing a medication. This is a requirement of our license. To supply any medications we will need to examine your horse first.
▾ Can I get a copy of any diagnostic imaging performed?
Yes all x-rays, ultrasound images, endoscope images can be obtained. We do reserve the right to request for payment of an account before releasing this information.
▾ Can I get a copy of the history of my horse?
Yes this can be sent to another veterinary surgeon or yourself if you request. We do reserve the right of full payment of any outstanding accounts before releasing any information.
▾ Not happy with the service?
If at any time you are unhappy with the service you have received, please do contact us. We take this situation very seriously. We wish to discuss this issue with you and help rectify any issues that you feel. Dr Mike Tweedie will always be willing to discuss these issues with you. Please contact the office and we can arrange a time to discuss the issues.
▾ Payment of an Account
Provision of credit is only on a case by case basis. We require payment at the time of the consult for all new clients. We can accept cash or credit card (Visa & Mastercard only).
▾ Does the clinic perform pre-purchase examinations
Yes we provide repurchase examinations that can be tailored to your requirements.
▾ Cancellation Policy
If an appointment is cancelled within 24 hrs or one business day of the scheduled appointment, Tweedie & Associates reserves the right to charge a cancellation fee.
If a client cancels two or more appointments at short notice within 12 months, we reserve the right to ask for a non-refundable deposit for the next appointment scheduled.
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